Common questions
Everything you might want to ask
This page answers common questions about our tours and helps you find key information quickly.
Below are some of the questions we are most often asked.
Packages cover transport, accommodation, entry fees, any required park passes, and the level of support provided throughout the trip.
All tours require a 50% deposit at the time of booking, a further 25% payment six months before the tour date, and the final payment eight weeks before departure.
Fitness levels will be clearly listed for each tour. Please check the individual tour page for details.
Yes. Anyone looking for a slower-paced, supported holiday is welcome, whether travelling solo or with friends.
Travel insurance is a personal choice; however, we recommend that all travellers have suitable cover.
Each tour is delivered by experienced staff and may include local guides where appropriate.
Our cancellation and refund policy depends on the stage of booking. If a trip is cancelled before the second payment is due, 50% of the initial deposit will be refunded. If cancellation occurs after the second payment has been made but before the final payment is due, 25% of the total amount paid will be refunded. Once a trip has been paid in full, cancellations are non-refundable, as flights, accommodation, and experiences will already have been confirmed and paid for.
Due to transport limitations, we may be unable to accommodate all wheelchair and mobility scooter requirements. We encourage you to contact us before booking so we can discuss your individual needs.
While we recognise the important role the NDIS plays in supporting people living with disability, we are not an NDIS provider and our adventure packages cannot be funded through the NDIS.